Frequently Asked Questions
Everything you need to know about our timepieces and services.
Where are echo/neutra watches manufactured?
All our timepieces are designed and assembled in Italy, ensuring the highest standards of craftsmanship and attention to detail that the 'Made in Italy' label represents.
Do you offer international shipping?
Yes, we ship worldwide. We use premium couriers like DHL and FedEx to ensure your watch arrives safely and promptly, regardless of your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. The watch must be in its original, unworn condition with all protective films and packaging intact.
How long is the warranty period?
Every echo/neutra watch comes with a 24-month international warranty that covers any manufacturing defects from the date of purchase.
What movements do you use in your watches?
We exclusively use high-quality Swiss-made mechanical movements, such as those from Sellita, to ensure long-term reliability and precision.
How should I maintain my mechanical watch?
We recommend a full service every 3 to 5 years by a professional watchmaker to ensure the gaskets remain water-resistant and the movement stays properly lubricated.